About the Role
The Community Manager looks after the people around VistralNova's products — players, developers, and everyone who shows up in our channels with a question, a bug, or an opinion. The role is part support, part moderation, part communication, and part early warning system: communities usually know something is wrong before the dashboards do. It suits someone patient, unusually good at written tone, and comfortable being the public face of the company on a bad day as well as a good one.
What You'll Do
- Manage day-to-day community channels and keep them healthy and welcoming.
- Answer questions, triage issues, and route real problems to the right team.
- Moderate consistently and fairly, and enforce the rules you helped write.
- Communicate updates, releases, and incidents clearly and promptly.
- Gather and summarise community feedback for product and engineering.
- Spot emerging problems early and escalate them before they spread.
- Support launches, events, and community programmes.
What We Look For
- Community management experience in gaming, crypto, or a technical product.
- Excellent written tone, especially with frustrated people.
- Sound judgment on moderation, including when not to act.
- Ability to summarise noisy feedback into something actionable.
- Reliability and responsiveness across timezones.
- Enough technical understanding to tell a real bug from confusion.
- Resilience — this role absorbs a lot of frustration.
Nice to Have
- Experience with Discord, Telegram, or Reddit at scale.
- Experience during a live incident or contentious launch.
- Additional languages.
- Experience building community programmes from scratch.
About VistralNova
VistralNova is a technology company building developer tools, game systems, AI-powered experiences, and digital infrastructure for modern interactive products. Our work brings together software engineering, game design, artificial intelligence, and asset-ready infrastructure to help teams create products that are practical, scalable, and easier to trust.
We are evolving toward a flexible technical foundation aligned with Polkadot and PVM-based architecture. Our team values clean architecture, practical execution, strong engineering standards, and long-term product quality.
